NOW HIRING!      We have immediate openings for CDL Route Drivers in Delano and St. Michael and Sort Line positions at our Delano Processing Facility.Please visit the Careers tab to complete the Application For Employment.Contact Human Resources for more information at 763-972-3335.

The following FAQs answer some of the common questions we get asked the most by our customers. If you don't see the answer to your question in the list below, you can contact customer support or call us at (763) 972-3335 and we would be happy to answer your question!

FAQ Categories

Document Destruction

At your drop site can we witness the items being destroyed?

No, at our drop site we have you put your items into a secured container and then we shred the contents at a later time. If you need to witness the shred, we then need to do an onsite shred at your location.

Can I leave my papers in the hanging file folders with the metal hanger?

Yes no need to be removed from hanging file.

Do I have to remove Staples/Rubber bands or paperclips?

Staples/Rubber Bands and paperclips are fine to leave. We only ask for large metal binder clips and three ring binders to be removed.

Do you destroy CD’s DVD’s Floppy’s, VHS Tapes, Hard Drives?

We only accept this type of material at our drop sites. For larger Jobs we would Refer you to Dynamic Recycling 877-871-4030.

How does my company comply with FACTA?

Contracting with a National Association for Information Destruction (NAID) member like Randy’s Environmental Services Document Destruction Division to shred all discarded consumer information is the best way to comply with FACTA. Service can be arranged on a schedule that suits any home or office situation. It is the most economical alternative no matter how small or large the need. Most importantly, your documents are securely disposed by professionals who are insured, bonded, and trained in document shredding.

How does my company comply with GLBA?

Contracting with a National Association for Information Destruction (NAID) member like Randy’s Environmental Services Document Destruction Division to shred all discarded financial information is the best way to comply with Gramm-Leach-Bliley legislation. Service can be arranged on a schedule that suits any home or office situation. It is the most economical alternative no matter how small or large the need. Most importantly, your documents are securely disposed by professionals who are insured, bonded, and trained in document shredding.

How does my company comply with HIPAA?

Contracting with a National Association for Information Destruction (NAID) member like Randy’s Environmental Services Document Destruction Division to shred all discarded medical information is the best way to comply with HIPAA. Service can be arranged on a schedule that suits any home or office situation. It is the most economical alternative no matter how small or large the need. Most importantly, your documents are securely disposed by professionals who are insured, bonded, and trained in document shredding.

How many banker boxes fit into a 95 gallon Document Destruction Cart?

6 standard size boxes fit into one 95 gallon cart. Box Dimension: 17.5L x11.5Wx9H

Is consumer information stored on computers covered by the FACTA Disposal Rule

Yes - just one hard-drive, CD or other electronic media device can contain thousands of data files.  Simply pressing the Delete key does NOT destroy the information.

What are reasonable measures under FACTA?

Reasonable measures are defined in FACTA as burning, pulverizing, or shredding of papers containing consumer information or entering into a contract with another party engaged in the business of record destruction to dispose of material, specifically identified as consumer information, in a manner consistent with this rule.

What if my company violates FACTA?

FACTA provides for substantial civil liability. In some cases, consumers may be entitled to recover their actual damages sustained as a result of a violation of the rule which, in the case of identity theft, could be very large. In other cases, consumers may be able to recover statutory damages of up to $1,000. for each consumer affected by a violation of the rule.

Where large numbers of consumers are affected, they may be able to bring class actions seeking potentially massive statutory damages. If 1,000 consumers were affected, for example, a class action might seek up to one million in statutory damages. Courts are also authorized to award punitive damages in either an individual suit or a class action. Finally, a successful plaintiff, or class of plaintiffs, may recover reasonable attorney’s fees.

The federal government is also authorized to bring enforcement actions in federal court for violations of the disposal rule. In some cases, the government may bring an action in federal district court for up to $2,500. in penalties for each independent violation of the rule.

The states are also authorized to bring actions on behalf of their residents and, in appropriate cases, may recover up to $1,000. for each willful or negligent violation of the rule. In cases involving multiple violations, such statutory penalties might quickly add up to very large sums. As with private lawsuits, moreover, the state may recover its attorney’s fees, if successful in such an action.

What is FACTA?

FACTA stands for the Fair and Accurate Credit Transaction Act (FACTA)

FACTA is the Fair and Accurate Credit Transaction Act, a new federal law designed to reduce the risk of consumer fraud and identify theft created by improper disposal of consumer information. The FACTA Disposal Rule:

  • Applies to every household and every business in the United States
  • Requires the Destruction of all Consumer information before it is discarded
  • Stresses potentially severe penalties for those who violate

The Federal Trade Commission (FTC) has issued their FACTA Disposal Rule. While the FTC has singled out lenders, insurers, employers, landlords, government agencies, mortgage brokers and automobile dealers, it applies to every individual and every business subject to their jurisdiction. According to the FTCs FACTA Disposal Rule:

Any person who maintains or otherwise possesses consumer information for a business purpose must properly destroy discarded consumer information. Further, every person or business must properly dispose of such information by taking reasonable measures to protect against unauthorized access to or use of the information in connection with its disposal.

What is GLBA?

GLBA stands for Gramm-Leach-Bliley Act (GLBA)

GLBA requires financial institutions to develop a written information security plan that describes how the company is prepared for, and plans to continue to protect clients’ nonpublic personal information. This requirement also applies to information of those no longer consumers of the financial institution. This plan must include:

  • Denoting at least one employee to manage the safeguards,
  • Constructing a thorough [risk management] on each department handling the nonpublic information,
  • Develop, monitor, and test a program to secure the information, and
  • Change the safeguards as needed with the changes in how information is collected, stored, and used.

Furthermore, financial institutions must provide their clients with a privacy notice that explains what information the company gathers about the client, where this information is shared, and how the company safeguards that information. This privacy notice must be given to the client prior to entering into an agreement to do business.

What is HIPAA

HIPPA stands for Health Insurance Portability and Accountability Act (HIPAA)

The Health Insurance Portability and Accountability Act of 1996 (HIPAA), was the result of efforts by the Clinton Administration and congressional healthcare reform proponents to reform healthcare. The goals and objectives of this legislation are to streamline industry inefficiencies, reduce paperwork, make it easier to detect and prosecute fraud and abuse, and enable workers of all professions to change jobs, even if they (or family members) have pre-existing medical conditions.

The HIPAA legislation has four primary objectives:

  1. Assure health insurance portability by eliminating job-lock due to pre-existing medical conditions
  2. Reduce healthcare fraud and abuse
  3. Enforce standards for health information
  4. Guarantee security and privacy of health information

HIPAA affects us because we all should be aware of how our medical records and medical-related information is maintained, stored, and eventually, destroyed. In addition to shredding confidential medical records, the Document Destruction Division at Randy’s Environmental Services can also destroy all types of electronic media, including microfiche and magnetic tape.

Dumpster/Roll-off

Can the dumpster be placed in the street?

Each city has its own guidelines for allowing dumpsters to be placed on the street. It’s your responsibility to research and meet all city requirements for street use permits. All permits must be arranged prior to delivery of the dumpster. Permit fees are NOT included in your dumpster pricing. We’ll obtain the street permits if necessary for Minneapolis and St. Paul and charges will be passed on to you.

Do I need to call in for removal?

Yes, you must call and arrange the removal of the dumpster. Please know we must have clear access to dumpster. It’s important to make sure no vehicles or debris is in the way of the dumpster, and in winter months, any snow and ice must be removed to avoid trip charges.

How long can I have the dumpster on site? What if I need to extend the rental?

We’ll work hard to try to accommodate your dumpster needs. Based on the large demand for dumpsters, especially during the warmer weather, we may need to limit the time allowed for each rental. Additional rental day-charges could incur. Please feel free to discuss your questions and concerns with our customer service representative.

Road restrictions?

Weather is a large factor when road restrictions are implemented. Please refer to the Minnesota DOT website and your local city for information.

What if I need to change my dumpster order?

We certainly will do our best to accommodate your needs, but once the job has commenced, there may be additional charges if the order is changed.

What is the cost? Is there a discount for Randy’s customers?

The type of load does effect the cost of your dumpster. Please be sure to identify all items for disposal with our customer service representative when reviewing the cost estimate for your dumpster. To avoid costly additional charges, do not mix heavy construction materials with trash/municipal solid waste (MSW). If you add any unacceptable items, or extra-charge items, that will change the price of the load.

What size dumpster do I need for my project?

To help determine the size you may need, calculate the volume of your load. Here’s how: Multiply the Width in feet x the Height in feet x the Length in feet and divide by 27 to get cubic yards. Keep in mind that when you load the dumpster larger pieces will make a difference in the ability to fit all items into the dumpster. All items must be contained within the dumpster level full.

What types of materials go in a dumpster?
  • Construction/Demolition Load
  • Trash Load
  • Wood Recycle Load
  • Scrap Metal Recycle Load
  • Concrete/Asphalt Recycle Load
  • Cardboard/Paper Recycle Load

Business

Can I pay my bill online?

Click on the “Bill Pay” link at the top of this site. Use your account number and access code, both of which can be found on your Randy’s statement. Once the web account is created you may make a one-time payment or set up automatic payments.

Can I put an old microwave in my trash or recycle cart?

A microwave is an appliance that needs to be processed for recycling. Appliances cannot go in the trash or recycle carts. Other such appliances include:

  • Air conditioners
  • Dehumidifiers
  • Dishwashers
  • Dryers
  • Freezers
  • Furnaces Refrigerators
  • Stoves
  • Washers
  • Water heaters
  • Water softeners

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for an “Appliance & Electronics Truck” to pick up from your business. We also accept appliances for recycling at one of our three public drop sites for a fee.

Do I need to sort my recyclables?

Not anymore! We offer Single Stream Recycling. There is no more sorting of recyclables required. Go ahead and mix all the traditional recyclables together, and we’ll sort it for you in our State of the Art Recycling Facility.

Do I need to sort my recyclables?

Not anymore! We offer Single Stream Recycling. There is no more sorting of recyclables required. Go ahead and mix all the traditional recyclables together, and we’ll sort it for you in our State of the Art Recycling Facility.

How big are your dumpsters?

For your ongoing waste removal and recycling needs, we have container options ranging in size from 1 to 8 cubic yards. For your temporary dumpster needs, we have sizes ranging from 6 to 40 cubic yards.

How do I dispose of an old couch or mattress?

Place the item outside your building, preferably near your trash dumpster. Contact us, and we will send a truck out to pick it up for you.

How often do your truck’s pick up?

We tailor fit your pick-up schedule to the specific needs of your business. We can pick up as little as once per month, or as much as once per day.

I have an old television. How do I dispose of it?

A television is one of the electronic items that needs to be processed for recycling. Electronics cannot go in the trash. Other such electronics include:

  • Computers
  • Monitors
  • Printers
  • Copiers
  • VCRs/DVD Players

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for an “Appliance & Electronics Truck” to pick up from your business. We also accept items like Electronics for recycling at our 3 public drop sites for a fee.

Is my business required to recycle?

New legislation in Minnesota now requires recycling at many businesses located in Anoka, Carver, Dakota, Hennepin, Ramsey, Scott, and Washington County. Effective January 1st, 2015 your business is required to recycle if you currently contract for four cubic yards or more of trash removal per week. To comply with the new requirement, a minimum of three recyclable materials must be collected:

  • Paper: Office paper, cardboard, newspaper etc.
  • Glass: Container glass • Plastic: (#1 to #7)
  • Metal: Aluminum, tin-coated steel, ferrous, non-ferrous
  • Organics: Food waste and non-recyclable paper - does not include yard waste
  • Other recyclables that may require specialized collection, such as textiles

Please contact us to ensure your business is meeting the requirements of the state law.

My business is very seasonal. Can I get an extra pick-up?

No problem. Simply contact us to request any additional pick-ups you need, and we will dispatch a truck for you.

Should I be shredding my paper?

Yes. There are many reasons you should destroying confidential information. It’s essential to protect your customers, your employees, your trade information, and your image. It’s also the law. Your organization must comply with laws and regulations that require protection of certain information when it is discarded. An increasing number of laws actually require organizations to shred or face steep fines. The following federal legislation requires physical safeguards, such as shredding to meet compliance.

  • F.A.C.T.A.
  • H.I.P.A.A.
  • G.L.B.A.

Drop Sites

Can I put an old microwave in my trash or recycle cart?

A microwave is an appliance that needs to be processed for recycling. Appliances cannot go in the trash or recycle carts. Other such appliances include:

  • Air conditioners
  • Dehumidifiers
  • Dishwashers
  • Dryers
  • Freezers
  • Furnaces Refrigerators
  • Stoves
  • Washers
  • Water heaters
  • Water softeners

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for an “Appliance & Electronics Truck” to pick up from your business. We also accept appliances for recycling at one of our three public drop sites for a fee.

Do we charge by the weight or by volume?

Volume or per item for bulk items / appliances, etc.

What do we do with our brush, yard waste?

Randy’s offers a curb-side collection of grass and leaves. Call our customer service department and schedule an on call pick up or set up the weekly service. Many cities have a compost site for their residents. Your needs for a large brush collection would have to be addressed with a tree service.

Where can we dispose of our paints, varnishes, chemicals?

Randy’s does not accept Household Hazardous waste (HHW) on route or at the drop sites.

See if your community or county has a facility that collects HHW year-round. Some of these facilities have exchange areas for unused or leftover paints, solvents, pesticides, cleaning and automotive products, and other materials. By taking advantage of these facilities, materials can be used by someone else, rather than being thrown away.

If your community doesn't have a year round collection system for HHW, see if there are any designated days in your area for collecting solid waste.

City

Can I change my container to a different size?

Absolutely - Randy's offers several convenient container sizes to meet the needs of our customers. If your needs change, you may contact us to look into other container options!

Is Randy's environmentally friendly?

Randy's is the leader and innovator in many areas of environmental impact. Our fleet of CNG-powered trucks reduces harmful emissions into our environment and are much quieter than other hauler's trucks - you'll notice the difference! Randy's also operates our own environmentally friendly transfer station and has innovated a new program called Blue Bag Organics to collect residential organic recyclable materials - co-collected with our customer's regular garbage waste - using the same curb-side container! Check for availability of this program in your area.

What time does my trash, recycle and/or yard waste need to be out to the curb?

We ask that you have all waste down to the curb by 6:00 a.m. Most people find it convenient to set it out the night before.

Residential

Can I be rewarded for recommending Randy’s Trash service to friends or family?

If you’ve found our service to be commendable and you “spread the word”, yes, we want to thank you! You can receive 1 free month for each new residential customer you refer to Randy’s.

Can I change my container to a different size?

Absolutely - Randy's offers several convenient container sizes to meet the needs of our customers. If your needs change, you may contact us to look into other container options!

Can I put an old microwave in my trash or recycle cart?

A microwave is an appliance that needs to be processed for recycling. Appliances cannot go in the trash or recycle carts. Other such appliances include:

  • Air conditioners
  • Dehumidifiers
  • Dishwashers
  • Dryers
  • Freezers
  • Furnaces Refrigerators
  • Stoves
  • Washers
  • Water heaters
  • Water softeners

You certainly can arrange for pickup of these items with Randy’s. Call our service department to arrange for an “Appliance & Electronics Truck” to pick up from your business. We also accept appliances for recycling at one of our three public drop sites for a fee.

Does Randy's match competitor's pricing?

Not news, but we certainly want to remind our residential customers that Randy's will match our competitor's offer.  Simply call 763-972-3335 and review the rates and services with one of our knowledgable customer service representatives.  We appreciate your loyalty and welcome the opportunity to review the services you have prepaid for, as well as additional services you may need.  Some restrictions do apply. Thank you.

Does the same truck pickup my garbage as does my yard waste?

MSW (Municipal Solid Waste) better known as “trash,” must remain separate. Trash, yard waste and recycling get disposed of at different facilities. These trucks may service your home on the same day, but they have different routes. Different routes mean different pickup times. So, you should keep your yard waste bags separate from the trash cart.

How do I dispose of my moving boxes?

Randy’s will take moving boxes and packing paper your first 2 weeks of service at no charge.  Simply place the broken down bundles of boxes (no larger than 3 feet by 3 feet and bundled together) and bags of packing paper next to your cart on service day.  Some restrictions apply.  Please call our Customer Service Center at (763) 972-3335 with any questions.

I had another hauler knock at my door last night. The offer is unbelievably low. Can Randy’s help me analyze my service and assist me in the comparison?

We welcome this kind of opportunity. Often times another hauler will hire outside marketing firms to sell their services. If it appears too good to be true, it probably is. We do our best to be competitively priced and still offer the best service. We encourage you to call and allow one of Randy’s Customer Service representatives to review your service and pricing.

Is there a weight limit on the cart?

Yes, the cart has weight limitations based on its size and capacity, and the truck’s lift device also has weight limitations. In order to ensure the driver’s safety as well as the safe removal of your trash, you should not put bricks, rocks, sod, dirt, or any other such materials in your cart. They should only contain household trash.

My cart is broken, how do I get it replaced, and is there a charge to do so?

Your broken cart can be replaced by calling our service center. The cart delivery van schedule is not the same as your pickup day. Call our service center, and we will arrange for your cart replacement. There is no charge for carts broken under normal wear and tear.

My cart smells bad, what should I do?

The best way to clean your cart is to rinse it out with a hose. Soap and bleach can be used as cleaning and deodorizing agents.

What happens if I get my trash or recycle out late?

Randy’s will always offer to take double the volume the next week on your pickup day. If the cart is full, extra bags can be set on the side with no extra charges. Call our service center to arrange for double trash to be taken.

What items do I need to call ahead for pickup?

You need to call ahead for anything that doesn’t fit in your cart. In some cases we will have to send a different vehicle for pickup. Given a description of the item, Randy’s representatives can arrange for its removal. We do need all items to be brought to the curb.

What time does my trash, recycle and/or yard waste need to be out to the curb?

We ask that you have all waste down to the curb by 6:00 a.m. Most people find it convenient to set it out the night before.

Look up services available in your community

or click on a county below

 

(763) 972-3335

You may also call us to request new or additional services or with any questions you may have! Office hours are M-F 8am to 5pm.